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Your FAQ's
Refunds will be issued once your return reaches our warehouse. Please allow 1-2 business days for your return to be processed by our team. Refunds should reflect on your original method of payment within 2-3 days.
You have 30 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy Click Here
For all returns or exchanges please follow this link for detailed instructions. Click Here
From Born Primitive UK, we only ship to the UK and Ireland. However, on Born Primitive Main Site, we ship do internationally.
Orders typically ship within 1 business day. Please keep in mind that orders placed on a weekend or holiday will ship next business day.
We certainly do!
Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
All international orders may be subject to import duties and taxes. As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information. By law, we must declare prices for all items being shipped.
We recommend to refer to our international websites to avoid duties and taxes. We are currently shipping from Canada, Australia, United Kingdom, and the European Union.
We recommend to contact our customer service team as soon as possible if you have a lost, stolen or damaged item.
The following are acceptable forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Gift Cards, ApplePay.
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.
We are sorry to hear you changed your mind! As long as your order has not shipped, you may contact our customer service team at bpuk@bornprimitive.com to see if we are able to cancel your order. If your order has already shipped, we will not be able to cancel your order.
Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.
We are proud to offer a 15% discount code to those who serve within the United Kingdom and Ireland. Please simply email bpuk@bornprimitive.com with a valid ID and we will issue your discount.
Coupon/Discount codes cannot be used during site-wide sales. Additionally, only one promo code is allowed to be used at a time.
Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped we recommend you contact our Customer Service team as soon as possible for further assistance at bpuk@bornprimitive.com.
Please refer to our site chart located below our product descriptions (please note these are U.S. Sizes). If you have additional questions please feel free to contact our customer service team at bpuk@bornprimitive.com.
We recommend to wash our products in cool water with like colors and hang to dry for longevity. Any product not washed in this manner will not be warrantied.
Shorts with 3.5" Inseam:
Double Take, Renewed Vigor, New Heights, Rise & Grind, Free Flow
Shorts with a 5" Inseam:
Cool Run Shorts
Shorts with an 8" Inseam:
Cadence Shorts
All of our sports bras come with pad inserts. If you would like to order additional pads, email our customer service team and we will include extra pads with your order.
measurements in inches
measurements in centimeters
| SIZE | CHEST |
|---|---|
| XS | 34-35" |
| S | 36-37" |
| M | 38-39" |
| L | 40-41" |
| XL | 42-43" |
| XXL | 44-46" |
| 3XL | 47-49" |
| XS | 86-90 |
| S | 91-94 |
| M | 95-99 |
| L | 100-107 |
| XL | 108-114 |
| XXL | 115-122 |
| 3XL | 123-130 |
For the most accurate measurements, we suggest measuring as close to the skin as possible.
Wrap the measuring tape around the widest point of the chest starting at the front and center of your torso.
measurements in inches
measurements in centimeters
| SIZE | HIP | THIGH |
|---|---|---|
| S (30) | 32-36" | 18-21" |
| M (32) | 36-40" | 20-25" |
| L (34) | 40-43" | 24-28" |
| XL (36) | 43-46" | 27-31" |
| 2XL (38) | 46-49" | 30-34" |
| 3XL (40) | 50-53" | 33-37" |
| S | 81-91 | 46-53 |
| M | 91-102 | 51-64 |
| L | 102-109 | 61-71 |
| XL | 109-117 | 69-79 |
| 2XL | 117-124 | 76-86 |
| 3XL | 127-135 | 89-64 |
We have determined that your waist measurement will most likely dictate your size. Secondary to waist size, if you notice your thighs exceed the limit on our chart you may need to go up a size.
Measure around the widest area of the thigh.
Measure around the largest area of your hips, encapsulating the roundest part of your gluteus.
measurements in inches
measurements in centimeters
| SIZE | BUST |
|---|---|
| XS | 28-31" |
| S | 32-33" |
| M | 34-36" |
| L | 37-39" |
| XL | 40-42" |
| XS | 71-79 |
| S | 80-84 |
| M | 85-92 |
| L | 93-100 |
| XL | 101-107 |
For the most accurate measurements, we suggest measuring as close to the skin as possible while wearing a non-padded, non-compression bra.
Wrap the measuring tape around the widest point of the chest starting at the front and center of the torso.
measurements in inches
measurements in centimeters
| Size | 28 | 30 | 32 | 34 | 36 | 38 | 40 | 42 |
|---|---|---|---|---|---|---|---|---|
| A | XS | XS | S | M | L | L | XL | - |
| B | XS | XS | S | M | L | XL | XL | - |
| C | XS | S | S | M | L | XL | XL | 2XL |
| D | S | S | M | M | L | XL | 2XL | 2XL |
| DD | S | S | M | L | XL | XL | 2XL | - |
| E | - | M | M | L | XL | 2XL | 2XL | - |
| Size | 60 | 65 | 70 | 75 | 80 | 85 | 90 | 95 |
| A | XS | XS | S | M | L | L | XL | - |
| B | XS | XS | S | M | L | XL | XL | - |
| C | XS | S | S | M | L | XL | XL | 2XL |
| D | S | S | M | M | L | XL | 2XL | 2XL |
| DD | S | S | M | L | XL | XL | 2XL | - |
| E | - | M | M | L | XL | 2XL | 2XL | - |
Measure around your rib cage just under your bust. Round down to the closest inch. This is your rib cage measurement, which you’ll need to figure out your band and cup size.
Take your rib cage measurement from step 1 and read across the chart below to find your band size
| Rib Cage Measurement | Band Size |
|---|---|
| 25" - 27" | 30 |
| 27" - 29" | 32 |
| 29" - 31" | 34 |
| 31" - 33" | 36 |
| 33" - 35" | 38 |
| 35" - 37" | 40 |
| 37" - 39" | 42 |
First, measure around the fullest part of your bust. Keep the tape straight across your back. Round up to the nearest whole number. This is your bust measurement.
Now, subtract your rib cage measurement (step 1) from your bust measurement (step 3). The difference in inches is your suggested cup size. If you’re between sizes, round up.
| Bust Size Minus Rib Cage Size |
Your Cup Size |
|---|---|
| 3" | AA |
| 4" | A |
| 5" | B |
| 6" | C |
| 7" | D |
| 8" | DD |
| 9" | E |
First, measure around the fullest part of your bust. Keep the tape straight across your back. Round up to the nearest whole number. This is your bust measurement.
Now, measure your rib cage. Subtract your bust measurement from your rib measurement. The difference in centimeters is your suggested cup size. If you’re between sizes, round up.
2.5 CM= A | 5 CM= B | 7.5 CM= C | 10 CM= D | 12.5 CM= DD | 15 CM= E
Every bra serves a different purpose for different activities and we recommend referencing each specific bra product description to determine the best bra for your body and sport. Our bras should generally fit snug. Wearing the bras too loose will not likely provide adequate support.
***Please note, a majority of our sports bras are medium support and medium coverage. If you are looking for the highest impact support that we offer; check out the X-Factor, Intensity or Moxie Sports Bra!
measurements in inches
measurements in centimeters
| SIZE | HIP | THIGH | WAIST |
|---|---|---|---|
| 00-0 | XS | 34-36" | 19-21" | 24-27" |
| 2-4 | S | 36-38" | 21-23" | 27-30" |
| 4-6 | M | 38-40" | 23-26" | 30-33" |
| 8-10 | L | 40-43" | 26-28" | 33-36" |
| 10-12 | XL | 43-46" | 28-30" | 36-39" |
| 14-16 | 2XL | 47-50" | 31-33" | 40-43" |
| 00-0 | XS | 86-91 | 48-53 | 61-69 |
| 2-4 | S | 91-97 | 53-58 | 69-76 |
| 4-6 | M | 97-102 | 58-66 | 76-84 |
| 8-10 | L | 102-109 | 66-71 | 84-91 |
| 10-12 | XL | 109-117 | 71-76 | 91-99 |
| 14-16 | 2XL | 117-127 | 76-84 | 100-109 |
We have determined that your waist measurement will most likely dictate your size. Right on the edge between two sizes? You can utilize your thigh and hip measurements as secondary guidelines to help you find the perfect size.
Measure around the smallest part of your torso, keeping the measuring tape as horizontal as possible.
Measure around widest area of the thigh.
Measure around the largest area of your hips, encapsulating the roundest part of your gluteus.
measurements in inches
measurements in centimeters
| SIZE | CHEST |
|---|---|
| XXXS | 30-31" |
| XXS | 32-33" |
| XS | 34-35" |
| S | 36-37" |
| M | 38-39" |
| L | 40-41" |
| XL | 42-43" |
| XXL | 44-46" |
| 3XL | 47-49" |
| XXXS | 76-80 |
| XXS | 81-85 |
| XS | 86-90 |
| S | 91-95 |
| M | 96-100 |
| L | 101-105 |
| XL | 106-110 |
| XXL | 111-117 |
| 3XL | 118-124 |
For the most accurate measurements, we suggest measuring as close to the skin as possible.
Wrap the measuring tape around the widest point of the chest starting at the front and center of your torso.
measurements in inches
measurements in centimeters
| Size | Age | Height | Weight | Chest | Waist |
|---|---|---|---|---|---|
| XS (4/5) | 3-5 | 39-44” | 33-42 lbs | 22-23” | 22-23” |
| S (6/7) | 5-7 | 45-49” | 43-57 lbs | 24-25.5” | 23-23.5” |
| M (8) | 7-8 | 50-52” | 50-67 lbs | 26.5” | 24.5” |
| L (10/12) | 9-12 | 53-58” | 68-87 lbs | 27.5-28.5” | 25.5-26.5” |
| XL (12/14) | 12-14 | 59-64” | 88-100 lbs | 30.5-32” | 28”-29.5” |
| XS (4/5) | 3-5 | 99-112 | 15-19 kg | 56-58 | 56-58 |
| S (6/7) | 5-7 | 114-124 | 19.5-26 kg | 61-65 | 58-60 |
| M (8) | 7-8 | 127-132 | 23-30 kg | 67 | 62 |
| L (10/12) | 9-12 | 135-148 | 31-39.5 kg | 70-72 | 65-67 |
| XL (12/14) | 12-14 | 150-163 | 40-45 kg | 77-81 | 70-75 |
| Size | Height | Chest | Waist |
|---|---|---|---|
| XS (12) | 53-57” | 26-27.5” | 25.5-26.5” |
| S (14) | 58-61” | 27.5-29” | 26.5-28” |
| M (16) | 61-64” | 29-31” | 28-29.5” |
| XS (12) | 135-145 | 66-70 | 65-67 |
| S (14) | 147-155 | 70-74 | 67-70 |
| M (16) | 155-163 | 74-79 | 70-75 |
For the most accurate measurements, we suggest measuring as close to the skin as possible.
Wrap the measuring tape around the widest point of the chest starting at the front and center of the torso.
Measure around the smallest part of your torso, keeping the measuring tape as horizontal as possible.
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